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Shipping & Returns

RETURNS

Here at q.b. cucina, we want you to fall in love with your Italian kitchen tools and housewares. However, if something is not a right fit for your kitchen, we accept returns within 14 days of receiving your package. After 14 days, we are unable to accept returns.

All returns must be unused and in their original packaging, and are processed for a refund minus original shipping cost. If your item is damaged, incorrect, or defective, please be sure to send us photos of the item. Your refund will be processed as soon as we receive your returned item. 

To request a return, please email orders@qbcucina.com with your order number and request, and one of our team members will get back to you shortly. We are a small operation and our flour-covered hands work as fast as they can, so we appreciate your patience!

CLASSES

Within 14 days of the scheduled class, classes are non-refundable. Classes purchased more than 14 days in advance can be exchanged for another class or store credit.

GIFT CARDS

Gift cards are non-refundable and non-transferable.

SHIPPING

Return shipping is on us! Our team will work with you to create a return shipping label for your order.

EXCHANGES

Please note that we do not accept exchanges. If you would like to exchange an item, we kindly ask you to place a new order, and go through the return process above for your previous order.

INTERNATIONAL ORDERS

Ci dispiace, but at the moment we are unable to ship outside the U.S. Are you interested in placing an order from abroad? Please fill out this form and we’ll reach out to let you know when we’ve expanded our shipping borders.